For Integrators and Resellers
Technical Support
As a distributor, we provide you whether you’re an integrator or a reseller with technical expertise for all products in our lineup. This enables you to plan, implement, and support your projects with confidence.
Our Services for You
We support you with product knowledge, troubleshooting, and configuration.
Troubleshooting and Problem Solving
We work with you to pinpoint hardware and software issues and support you with proposed solutions and workarounds.
Product Information
We're happy to answer questions about features, compatibility, and possible uses such as whether a switch is sufficient for 16 PoE cameras.
Configuration Support
We'll help you with configuration and review your existing settings. If you're experiencing a specific problem, we can also provide support via remote access using Splashtop upon request.
Tips and Planning Review
We provide recommendations on network design and security systems and review your plans for feasibility. Our focus is on projects for small and medium-sized businesses (SMBs). For larger projects, we’ll be happy to refer you to our partners.
RMA and Warranty
If a defect is suspected, we'll work with you to investigate the issue and handle the RMA case directly through our technical support team.
Training
We offer certification training courses from our manufacturers to ensure that you and your team are fully prepared.
How We Work Together
You take care of your end customers, we take care of you. We’re happy to support you with our expertise every step of the way.
Your Responsibilities as an Integrator
- Commissioning, on-site and via remote access
- Assembly and installation
- Maintenance and firmware updates
- Network and system design
Our Support in This Area
- Configuration Consulting
- Joint Troubleshooting
- Validation of Your Planning
- Remote Access for Specific Problems
Are you an end customer?
Please contact your integrator or authorized dealer directly. They know your system best and are your first point of contact.
Contact Technical Support
Phone: +43 3172 422 99-0
Email: technik@triotronik.com
Hours: Mon–Thu 8:00 a.m.–5:00 p.m.
Our support tool
To set up a remote maintenance session as part of a support request, please download our support tool.